QUALITY COMMITMENT

Because quality of telecom infrastructures is essential in every successful offshoring project; because a first-rate quality service based on ongoing proximity bolsters the performance of the Casanearshore companies, Otéo undertakes to : 


► Provide access to very high speed connections in the Casanearshore, thanks to a fiber-to-home connection provision system for al the Park residents, using a reliable and secure architecture.

► Improve customers’ productivity. The customers will be relieved from the management of their telecommunications, thereby focusing on their core business.

► Offer its customers firm commitments in service quality, with contract levels :
Guaranteed Restoration Time and high service availability rate,
24H/7D basis proactive supervision, 
Round-the-clock operational presence, leading to a quality of service in line with international standards.

► Establishing a customer relationship based on proximity thanks to a simple and single invoice for all contracts entered with Otéo, along with an individual contact person on the site, responding to the needs expressed by each and every customer.

►Real-time monitoring monitoring by means of My Otéo Extranet. This system makes it possible to monitor the performance of the networks on a real-time basis. It particularly enables the on-line consultation of invoices as well as the efficient management of consumed services.